Sensor is voice of the customer carrier
As companies move forward and expand their business, customers needs to join the journey.
As companies move forward and expand their business, customers needs to join the journey.
For live onsite feedbacks. Collect consumer insights when they are most fresh – at the point-of-experience through Ipads, Tablets or smart phones.
Now your respondents can answer in the most convenient time for them, Send them the survey URL through; Email, SMS or websites.
For Personal interviews where the interviewer inputs data directly to the system such as mystery shopper, call centers etc.
Brand awareness of the brand name among target clients is the initial phase in the value building process. Awareness basically implies that clients think about the presence of the brand and can also recall what category the brand is in.
Brand association is anything which the customers consider or relate to the brand. Interactions with the brand offer rise to the associations. These could be representatives, colors, advertisements, voice, language, experience and so forth.
Brand perceived quality is the perception of the client about the general nature of a brand. In surveying quality, the customer takes into consideration the performance of the brand on parameters that are essential to him, and makes a relative judgment about quality by evaluating contender's offerings too. Therefore, quality is a perceptual element, and consumer judgments about quality are essential to measure.
A customer is brand loyal when he purchases one brand from among a set of alternatives consistently over a period of time. NPS is the most accurate & reliable way to measure for what extent your clients is really happy with your service. It gives you the metrics to effectively measure Customer loyalty & to track your Promoters & Detractors.
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Engage with your restaurant’s guest and build a stronger relationship and loyalty using our research tool to get your guests feedback about the food, service and atmosphere etc
Create a better shopping experience by showing your shoppers how much you care about them. Check if you are doing a great job in organizing and displaying your products.
Measure your brand awareness and perceived quality and if your customers know all about your services and great packages.
Show your guests how much you care about them with a during stay and checkout surveys. Sensor is your paved way towards your ISO 10002 & 1009 certifications.
Deal with your angry customers well; contain their issues at the spot, specially your VIP customers before they leave the premises. Use sensor to promote your special packages and your new online banking mobile app.
Do event registration on tablets, capture leads at events. Conduct event planning surveys to roar your next event by knowing your audience feedback on your event’s organization, place selection program, cleanness etc.
Track and measure staff performance, promote products and packages, collect customers info etc. with our post service survey system to build increase productivity.
Use patients satisfaction surveys as a quality improvement tool. Understand patient sentiments, staff responsiveness, facility rating and overall satisfaction.
Measure Passenger satisfaction, awareness and perceived quality about at check-in counters, retail and shopping, security and immigration, airport and washroom, boarding gates, staff performance etc.
